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Q Are there any additional costs for repairs during the warranty period?
A Repair, replacement, and on-site service for non-human-caused damage during the warranty period are all free. Beyond the warranty period, we provide cost-price parts and discounted labor. Lifetime technical support ensures worry-free use for our customers.
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Q How can I get training if I'm not familiar with operating newly purchased equipment?
A Purchase includes free on-site operation training, video tutorials, and 24-hour technical support. For complex scenarios, you can apply for on-site engineer guidance throughout the process, ensuring safe and efficient operation.
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Q How is the replacement cycle for mining machinery parts determined?
A Based on the equipment model, operating load, and usage frequency, our company provides a personalized maintenance manual. Combined with data from our intelligent monitoring system, we dynamically adjust maintenance cycles to ensure parts are replaced in optimal condition.
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Q Does excessive noise from a pneumatic drill require repair?
A Normal operating noise is below 85 decibels. If it exceeds this limit, check the lubrication of the impact mechanism and the shock absorption device. Our company offers free noise testing and can upgrade to a low-noise model upon request.
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Q Is rapid drill rod wear a quality issue?
A Drill rod wear is directly related to geological conditions and operating habits. Our company offers customized wear-resistant materials and recommends regular inspection of drill rod diameter and surface cracks. Standard-compliant parts will be replaced free of charge during the warranty period.
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Q How to quickly troubleshoot a rock drill that suddenly stops during use?
A Immediately check the air supply pressure, oil line seals, and electrical connections. If the problem persists, call our 24-hour service hotline. Our professional team will respond within 2 hours, providing on-site inspection or remote repair guidance.
